In the event that the Client needs to cancel a scheduled cleaning appointment, forty-eight 48 hours notice is required. Notice may be given by email, SMS (text), or phone. Should the Client fail to give forty-eight 48 hours notice on more than one 1 occasion, the client must pay 50% for the cancelled cleaning service booked. 

In the event that Eco Clean Solutions NW needs to cancel a scheduled cleaning appointment 24 hours notice will be given to the client. If Eco Clean Solution NW fails to give 24-hour notice, client will be offered one hour free cleaning.